FAQ & Site Info

Terms of Service

*Return policy

*Return policy is strict and no variations may be applied
*You may return a damaged or defective product.
*You may return a product if it was not the product you ordered.
*You may return a product if you change your mind after receiving (seeing) it.
*You should Contact Us within 3 days of delivery of the product providing us your details, order number, your reasons for the return, and any supporting evidence e.g. photos etc. Photos should be taken as soon as possible after delivery and opening of package. Please adjust settings on phone or camera to display date and time on the photos.
*We will contact you same day or next business day with details on how to proceed.
*If you decide to proceed with the return, you should send the product back to us (Sunshine Coast, Queensland Australia, details provided after contacting us) within 2 days of receiving our emailed instructions.
*You can use Australia Post or any other courier service as long as you use a service that has tracking. You should then contact us with the details of the service you choose and the tracking ID.
*We will pay the return shipping costs if the return is a result of our error. *We will pay half the shipping costs of a damaged product return.
*You will pay the return shipping costs if you decide to return the product because you do not like it.
*Once we receive the returned product we will inspect it's condition and process a refund. If the product and packaging has been damaged in any way we will deduct the cost from your total refund.


*Shipping

We offer FREE SHIPPING WORLDWIDE!

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.